A5H Custom Works FAQs

Please read the A5H Custom Works FAQs below to answer any questions you may have! If you have any questions please email us at info@a5hcustomworks.com!

Orders

Can I request a completely custom design?

Absolutely. We specialize in custom woodworking, laser engraving, and 3D printing. If you have an idea, we’d love to help bring it to life.

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How do I request a custom order?

Visit our Custom Orders page and complete the quote request form with as much detail as possible.

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Do you offer bulk discounts?

Yes. Contact us for custom pricing on large or business orders.

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Products

Are your products handmade?

Yes. Every wood product is handcrafted, and each laser engraved or 3D printed item is produced with attention to quality and detail.

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Can products be personalized?

Yes. Most products can include names, dates, logos, or custom artwork.

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Shipping

How long do custom orders take?

Typically 1–3 weeks depending on project complexity.

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Do you ship nationwide?

Yes.

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Do you accept returns?

Personalized products generally cannot be returned unless damaged or defective.

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Wood Products

Are cutting boards food safe?

Yes. We use food-safe finishes suitable for kitchen use.

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How should I care for my cutting board?

Hand wash only. Never soak or place in a dishwasher. Apply food-grade mineral oil regularly to keep the wood conditioned and looking its best. Check out our Cutting Board Care Guide for detailed instructions!

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Laser Engraving

Can you engrave my logo?

Yes. We can engrave business logos, custom artwork, and personalized designs on many different materials.

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3D Printing

Can you print something I designed?

Yes. We can print your existing STL files or help create a custom design if you only have an idea or sketch.

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Payments

Accepted cards

PayPal

Apple Pay

Google Pay